Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

Very profesional Very profesional, problem solving skills is a strong point for this company and the employee working there.

Bad experience, looks like a scam I had a delayed flight in September 2023 from Malaga to Bucharest, they approached me in the airport told me it will take 6 months, after multiple attempts to contact them they always answer telling me that they didn't receive the funds and always blame WizzAir. One of the employees trying to get the signature of someone else for his compensation he accidently sent me a screenshot on WhatsApp with the email that contained the answer from WizzAir that confirms that on 23 Oct the compensation was approved and the money will be sent in 7 working days to FlightHelp. So please avoid , its just a scam, they keep the money for themselves and not paying anything.

Companie de nota 100 Companie de nota 100.Am avut un zbor intarziat si am primit banii foarte repede.Incurajez pe toata lumea sa contacteze acesti oameni.

It is 10 months now with this pathetic… It is 10 months now with this pathetic scam company telling me that they will pay and just keep me in the limbo of emails. Everytime they will ask for all the documents and they keep saying they will pay but they never do. This is been ongoing since June 2023 and it was my flight delayed for Bucharest from the Gatwick airport Flight Number: W4 3032 and these guys have since been fooling me kept my money because the airlines pays out within 3 months and these scammers don't pay me at all