The best company I had a delayed flight and they helped me with my compensation. I didn’t do anything, they did everything . I appreciate them for transparence .

Stay away: Harassment, deceitful and abusive commissions. Upon arrival, in Bucharest (OTP), they approached us before exiting the luggage collection area. They led us to believe they were directly or indirectly employed by the airline. These two practices, I suspect, are not legal. Beyond that, their commission is over 40%. Which might also be illegal. Stay away.

Very profesional Very profesional, problem solving skills is a strong point for this company and the employee working there.

Slow, inefficient, poor communication - total waste of time We had flights cancelled last minute and went through flighthelp as there was minimal compensation offered. We waited for nearly a year to hear back about our case and followed up on progress three times in the meantime. Twice, after delays of several days, they finally replied to say cases could take up to six months. Eventually I had a very brief email saying the case had been closed because the flight was shorter than three hours. There should be clear information on the site about what cases they can follow, and it is unbelievable that it would take months and months to reject a reason like this. In the meantime, we lost the chance to accept the minimal refund from the airline. Total waste of time and effort, and terrible communication. Don't recommend.

Great customer service Great customer service Very reliable and secure process