Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

DON'T BELIEVE THE POOR REVIEWS I was dreading using this company because of the poor reviews. My experience was completely the opposite, I was kept informed throughout the process. Any questions by email were promptly answered by Raechel. The price was also very reasonable. I definitely use them again.

Waste of money They do not answer the phone or reply to emails. Please don't waste your money as most visa's they get are by inputting the data that you have provided into a host countries website that you can do yourself. May be useful if the country needs a visit. Update: The response posted by the company is pathetic. Just get the processes right and don’t expect that a customer should email you to repeat an issue! Btw no reply still to original query!!

Terrible service Terrible service, impossible to get hold of someone on their 084 number (repeatedly held on hold for 30+ minutes). The information is not the clearest and their website design is terrible and very un-user-friendly. They are expensive as well. Careful dialing the 08 contact number as most mobile phone contracts charge an extortionate fee eg 44p per minute, to call this number. Still awaiting email response, dreadful.

Dreadful company Dreadful company. Needed 4 visas for cruise. Paid £900 for two people. One visa never came so missed Saudi Arabia port. Benin and Kenya visa eventually arrived. Made over 20 phone calls and 40 emails. Depending on who we spoke to different promises which never came.