Visa for China Firstly I am not an employee of CIBT and this is a genuine review . These guys handled my Chinese Visa and the whole process from Application to receipt of the visa took 10 days . Communication was excellent and even the consular visit for the document drop, photo and fingerprints took no more than 20 minutes where as those who had not used a agent told me they had been waiting for 3 hours or more . All in an excellent service

Dreadful company Dreadful company. Needed 4 visas for cruise. Paid £900 for two people. One visa never came so missed Saudi Arabia port. Benin and Kenya visa eventually arrived. Made over 20 phone calls and 40 emails. Depending on who we spoke to different promises which never came.

Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

CIBT should be avoided CIBT should be avoided, plus all the 5 star reviews were written by company employees. This company is totally operated by China - you will not get back any refund if they don't deliver your visa on time, or ever. They are a black box - money goes in, but visas may or may not come back. You're dealing with a CCP-owned company which wants to stick it to you.

Money deducted from credit card without my authorisation I started to apply for a visa 6 months ago but decided not to bother finishing the application process, now 6 months later £174 has been taken from my credit card without reason. Needless to say that I'll be chasing them for my money back and confirmation that they have deleted my card details. Also bear in mind that their number is an 0844 number which is a premium rate number which generates additional revenue for them. Bad, bad, bad!!! Absolutely outrageous!