Unfathomable system and unhelpful staff Tried to help a friend to submit her multiple visa applications. She couldn’t get past the payment point, and CIBT staff kept on blaming her for the issue. I’ve worked in digital, including user interface design, for 30 years and I couldn’t get it to work. Each time I went to pay, the system charged £0.00, rather than the correct amount. Again, CIBT staff told me it was my error, despite its system’s inability to charge the requisite amount. The staff seem to have no customer focus at all — all they did was constantly tell me their system was correct, despite it being exceedingly obvious that it wasn’t. In the end, we gave up and successfully applied for the certificates direct from the countries concerned, all of which was very easy by comparison to CIBT’s useless service and attitude.

DON'T BELIEVE THE POOR REVIEWS I was dreading using this company because of the poor reviews. My experience was completely the opposite, I was kept informed throughout the process. Any questions by email were promptly answered by Raechel. The price was also very reasonable. I definitely use them again.

Terrible communication, useless service Terrible communication After placing the order. Didn't get any email for futher guidance. When I approached them, they asked me to contact my assigned agent which I never got assigned. Wasted two weeks for a process that one of my colleague completed by himself within 5 days.

Dreadful Dreadful - charged me over £230 for visas for my wife and myself............rejected my documents that I submitted to prove the date I would be in Indonesia on my world cruise with P&O Arcadia. If you mistakenly thought they would help you.............forget it and save your money

Thanks to Rehab @ CIBT Rehab has successfully assisted several times with Saudi Arabian Visas which can be a very daunting process. Rehab always responds to e-mails and queries in super quick timing and is very helpful. Nothing seems to much trouble. - Thank you Rehab!