I'm disappointed they didn't contact me… I'm disappointed they didn't contact me regarding where we are with the loan process. I was continuing to receive call from the debt collector. I'm still not sure where we are with the process.

Trust Pilot reviews are more honest than google or tripadvisor We are new to Trust Pilot so perhaps still in the "honeymoon period". Anyway, like many reviewers, we feel strongest about really good or really bad experiences so our scores tend to be either 5star or 1star. Trust Pilot has a mechanism for checking validity of reviews where they may ask for proof that the review is actually true (which is NOT the case for Trip Advisor or Google!). We like that and strongly believe reviews MUST be truthful statements, free from defamation and provable. We also believe that a review rating without comments is not a review by definition. Such a ruling would eliminate 100's of millions of google "reviews" immediately and leave the review "space" a cleaner and more reasonable environment for businesses everywhere. Keep up the good work Trust Pilot - we like you!

I am reading the reviews which there… I am reading the reviews which there are, apparently, more bad reviews than good and it seems that, with all of them, they give a standard reply to contact them and they will be happy to resolve it...even though there are several reviews complaining about lack of communication and not being able to reach anyone.

To be honest To be honest, I don't believe that I made a good decision with Trust Arrow. I could have done the exact same service and not paid anything at all if I had done it on my own. When I talked to the agent, I was crying, emotional, overwhelmed, and understood that Trust Arrow was the only means by which I could apply for Student Forgiveness. I now know that that is not the case and I wouldn't have had to pay nearly $1000 in order to consolidate and send the paperwork myself. Also, I didn't realize that while I was on the phone, the Trust Arrow representative was going to be accessing my FAFSA as though they were me. I didn't realize that that was going on until after I was contacted by FAFSA. It seems like that should be illegal. Update: 03/10/2021 This is *not* a competitive reviewer. I am a real client who lost $1000 and I have the paperwork and bank statements to prove it. Please do not waste your time with this. Go straight to FedLoan Services. They are available to chat on the phone and can explain everything. I was naive and didn't know better. I just don't want the same thing to happen to anyone else.

I recommend this company to anyone I recommend this company to anyone. They will not give up on you and go out of their way to satisfy you. They answer their phone and don't give you a run around. Trust Arrow is true to their motto about satisfying their customers.