Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

WORSE THAN THE DMV I do NOT give this place one star.....but there's no negative star option. This government agency is a complete joke. I am so disappointed in and embarrassed for this agency. More than 3 months waiting for my mom's passport. She's never traveled outside the country......we finally book a cruise for her 80th BIRTHDAY....and she will now not be able to attend. I paid for expedited....the idiot never processed it as expedited. I have spent over 28 hours on hold with this ridiculous place over a two week span. THIS IS NOT OK FEDERAL GOVERNMENT!!! NOT OK!!!!

Fast passport renewal 👌👌 Given only 4 weeks between business trips to renew my passport, including the Christmas/New Year holidays, the Passport office really helped me out. Including postage (recorded delivery) times from/to my home in Italy, my new passport arrived only 2.5 weeks after I had sent it! Bravo Passport Office!!

When the government is happy to take your taxes, but can't manage a simple function. Called in the 3 months time they said it would take due to back up. They said that they already mailed it although I never received it and check. my mail evey day, gave me no proof of delivery or the address they sent it to, and told me that because it was now 90 days I'd have to re-apply and pay 100's of dollars again. Re-applied with the Rush my Passport, and months later got a letter saying that I needed to include my last passport, which I did on my first application. Called them and told them they have it and they said they couldn't retrieve it so I'd have to fill our more paperwork and pay more money to file without my old passport. What I wanted to believe was a government who actually hired people that were proud to serve the citizens who pay them has been lost on me. What in the world are you guys doing over there? Get it together. Still don't have my passport 8 months later.

Lady answered the phone and kept asking… Lady answered the phone and kept asking me questions and when I answered her and told her what happened with my passport that was sent with an error she told me she didn’t ask that and she was being so rude, I waited 2 hours on the phone until someone Answered and then she answered so rudely after she didn’t find appointment she hang up. What kind of customer service is that? Waited so long for someone to be so rude this si frustrating because they don’t help and on top of that are disrespectful.