Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

Not sure why they don’t have negative… Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online renewal with your speedy government website Extra helpful worker: what’s your application number…. Customer: oh thank goodness, some actual help, here it is Extra helpful worker: ok let me get you someone else that can help(put on hold) Customer: 10 minutes on hold….your wait time is 2-1/2 hours…. Huh Great job government! And Scott!

Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!

Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.

Rip off So I needed a visa for China. The fee they charge is $249 for 6-8 business days. I thought that would have included the government consult fee as well, since that is price most companies are charging to get. Nope not at all. They wanted an additional $160 for government fee. I asked what $249 was for and they said time and expertise. Standard for Chinese visa is 4 business days, so don't know where the extra time cost came in. Expertise, well that I'm not sure of cause they don't actually issue me the visa it's upto the Chinese embassy. They go and say there is hidden fees that other companies will charge you. I offered to send them an email confirmation of what other companies charge. She said they don't match prices and aren't going to pay $160 government for me. So I asked for refund. This company just wants to charge you double. Don't use. Look at other companies. I ended up going with visaexpress for $256 including 4-6 business days and credit card fee.