Gross incompetence When I was turned back at the passport application office for a Naturalization Certificate discrepancy, I was first told that I had to replace it to the tune of $345.00. Not believing this, I inquired further only to be given conflicting information during a 5-hour marathon of ineptness. It was my 59 year-old husband who haphazardly found the federal form that stated no alteration was needed if the name change occurred through court order or by marriage. All you married women out there be advised!!!

Took my money and ran! I bought this service basically to make sure the process was smooth and error free from my side by getting help from what I thought was a trusted advisor. After the first call after I paid, getting in touch with mu contact was virtually impossible, I was left doing alot of research myself. On top of that, I paid for rush service and still did not get my passport until 5 days after the paid for date. I would never recommend this company to a friend or a stranger for that matter...Especially now after completing the process alone, I can easily walk someone thru the process...and they wont have to pay 4 times the cost like I did. Thanks for nothing!

Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

Absolutely atrocious service Absolutely atrocious service. Passport was sent back incorrect twice. Made an appointment at passport office in DC. Waited over an hour after traveling 3 hrs to get there. Was then told to wait another 4 hrs for my passport. The woman next to me was sobbing because of the service she received. It's a disaster and poorly organized with no correct information for the public.

They Should add MINUS START to this… They Should add MINUS START to this Survey We would give -10 Start to Stupid US Passport Employees !! They are the most disqualified, Du....m, Laziest, & Careless "Creatures" cannot call them humans.. It is too nice .. All because there are ZERO Quality Control Nor ANY Escalation or complain process SHAME ON YOU GOVERMENT !!!!