Gross incompetence When I was turned back at the passport application office for a Naturalization Certificate discrepancy, I was first told that I had to replace it to the tune of $345.00. Not believing this, I inquired further only to be given conflicting information during a 5-hour marathon of ineptness. It was my 59 year-old husband who haphazardly found the federal form that stated no alteration was needed if the name change occurred through court order or by marriage. All you married women out there be advised!!!

Not sure why they don’t have negative… Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online renewal with your speedy government website Extra helpful worker: what’s your application number…. Customer: oh thank goodness, some actual help, here it is Extra helpful worker: ok let me get you someone else that can help(put on hold) Customer: 10 minutes on hold….your wait time is 2-1/2 hours…. Huh Great job government! And Scott!

What a joke! What a joke!! I have no idea why they even have people working there. They can't give you ANY information or help you in the slightest. My mother's passport app was received on Jan 12th. It's been "in process" since then. I called to check on the status and they told me to call back on Feb 27th and they could schedule an appointment for my mother to go into an office to have it expedited. Well, my mother called the passport office today and they still wouldn't help her. The rep told her that there are no available appointments in her area. She can drive to Miami (which is 300 miles away) or she can go to Detroit. WHAT?!? They are advising a 76yr old woman to either drive 300 miles or hop on a plane. This is sickening. My mother is leaving on March 12th and I don't think she will have her passport on time. What a royal waste of time!

Extremely poor service as I applied in… Extremely poor service as I applied in Dec 2020 for 2 passports with IDs. I paid in excess of 350.00 December 2020. I was informed that due to covid please expect extended delays. So we waited patiently. we did receive our passport IDs in late January 2021, but never received our passport books which unfortunately is the most expensive item within this transaction. we never received any notifications at all - phone, email or other. In October 2021 I started inquiring as it has been too long and no correspondence of any kind. They indicated sorry it has been over 90 days please apply again and pay again. After several conversations with US passport customer service and managers, communicating unhappy with this standard procedure. In this covid environment, I don't know many people who can just throw away $350 plus dollars. they are informing if nothing received within 90 days, to restart process and pay all fees. However, when I applied end of December 2020, they only informed me to allow up to 16 weeks due to covid delays. Nothing of this 90 day policy. The 16 weeks they informed me to allow is longer than the internal policy of 90 days to restart and repay US passport fees.

Ridiculous Service !!! One of the worst service I ever seen in my life.I applied for a new passport for my new born on Sep 30, 2022 in a nearby post office. Till date (Mar 09, 2023) I have not received the passport. I was raised in a developing nation with huge populations than here, still the passport service for their citizens are very streamline, prompt and well informed. The people who are working in the nation passport center are du**t one, just to read the information available on their website. Instead of these humans, IVRS would do a better job.