Fast passport renewal 👌👌 Given only 4 weeks between business trips to renew my passport, including the Christmas/New Year holidays, the Passport office really helped me out. Including postage (recorded delivery) times from/to my home in Italy, my new passport arrived only 2.5 weeks after I had sent it! Bravo Passport Office!!

Not sure why they don’t have negative… Not sure why they don’t have negative stars….let’s recap! Customer waits on hold for two hours… Extra helpful worker: hi, how can I help Customer: waited 3 mo this for an online renewal with your speedy government website Extra helpful worker: what’s your application number…. Customer: oh thank goodness, some actual help, here it is Extra helpful worker: ok let me get you someone else that can help(put on hold) Customer: 10 minutes on hold….your wait time is 2-1/2 hours…. Huh Great job government! And Scott!

When the government is happy to take your taxes, but can't manage a simple function. Called in the 3 months time they said it would take due to back up. They said that they already mailed it although I never received it and check. my mail evey day, gave me no proof of delivery or the address they sent it to, and told me that because it was now 90 days I'd have to re-apply and pay 100's of dollars again. Re-applied with the Rush my Passport, and months later got a letter saying that I needed to include my last passport, which I did on my first application. Called them and told them they have it and they said they couldn't retrieve it so I'd have to fill our more paperwork and pay more money to file without my old passport. What I wanted to believe was a government who actually hired people that were proud to serve the citizens who pay them has been lost on me. What in the world are you guys doing over there? Get it together. Still don't have my passport 8 months later.

I would not recommend using this… I would not recommend using this company. They do not list a phone number on their website to call, the person who emails you details of how to get your passport will not answer their phone. I've been trying for month to get a refund since they charged my credit card and never got my passport for me. I had to end up doing it myself the old fashion way and already have it back for WAY cheaper. WHAT SCAM this company is. Don't waste your time or money.

Bureaucratic Horror This agency is so bureaucratic that you can't get anything done. I submitted a passport renewal application. They said I didn't submit my old passport card (I never received a card, but did send in the old passport). Now I need to reapply, but that is hard to do at a local office. Total incompetence!