Have gotten two offers as incentives to… Have gotten two offers as incentives to use the service. When I use it, told that incentive wasn’t applicable or some other reason. Sent over $50k through Plastiq. Working on moving to competitor at this point. Customer service isn’t helpful, just says sorry.

Cannot track payment Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received so it would have been nice to know when payments were actually received. Date of Receipt is more important to us than Date Deposited.

Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

Do not use! 1. Customer service almost non existent. 2. Being told I can use a referral, then refused to provide what was promised = liars. 3. Do not take Amex anymore 4. High 2.9% fees when there are other companies less expensive out there.

Watch for hidden fees. A little scammy. Setting up was easy enough, but they hide extra fees for services you didn’t request. For example: My first transaction was ach. Plastiq defaulted to “expedited” and was charged an extra fee. Help in getting it back is non-existent. Poor customer service.