Do not use! 1. Customer service almost non existent. 2. Being told I can use a referral, then refused to provide what was promised = liars. 3. Do not take Amex anymore 4. High 2.9% fees when there are other companies less expensive out there.

Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

Like your money held hostage? Use Plastiq! Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the other bogus emails they mention here because *spoiler alert* they don’t respond back. EVER. Nearly a thousand dollars are being held in their purgatory with my vendor holding my shipment overseas, severely crippling me. Wanna make things right, @plastiq? Expedite my refund today.

PLASTIQ stole $4000 from me PLASTIQ stole $4000 from me, plus the $116 processing fee. WEEKS after i initiated the transaction, the vendor contacted me to say they hadn’t received payment. Plastiq now says they can’t find my transaction (and is completely unresponsive) despite the fact I see the transaction on my dashboard, have screen caps, and the money was deducted from my account. I totally believe Plastiq is a scam.

Terrible Customer Service Plastiq customer service has been horrible since filing for bankruptcy in May. Horribly disappointed in Plastiq!