Incredibly poor customer service Incredibly poor customer service. I rarely need help but when I do, you cannot receive any help with a live agent. It is simply a robot sending you useless articles telling you to open up a ticket that someone will respond to once again by email. Horrible service and this issue was time sensitive from a tax perspective. Find another solution!

Watch for hidden fees. A little scammy. Setting up was easy enough, but they hide extra fees for services you didn’t request. For example: My first transaction was ach. Plastiq defaulted to “expedited” and was charged an extra fee. Help in getting it back is non-existent. Poor customer service.

PLASTIQ stole $4000 from me PLASTIQ stole $4000 from me, plus the $116 processing fee. WEEKS after i initiated the transaction, the vendor contacted me to say they hadn’t received payment. Plastiq now says they can’t find my transaction (and is completely unresponsive) despite the fact I see the transaction on my dashboard, have screen caps, and the money was deducted from my account. I totally believe Plastiq is a scam.

Easy to pay rent I live in a house with 4 other people. Our landlord requires a single check monthly but on a couple days before pay day. I pay rent using my Amex through Plastiq and have housemates send me their split. I get the point equivalent of $5,000+ each month by doing this (minus the fee) ON TOP OF getting my regular monthly rent paid. All I had to do was upload a version of the lease agreement to verify my landlord and schedule re-occurring payments through my lease agreement.

Plastiq Plastiq, in theory, is a good platform. That said, their support of their platform is worrisome. Good luck getting help if something doesn't work correctly. No phone number to call. Slow turnaround time on emails. Overall unhelpful responses. Until support is better I cannot recommend using them.