Terrible Customer Service Plastiq customer service has been horrible since filing for bankruptcy in May. Horribly disappointed in Plastiq!

Too many rules on how you can use the… Too many rules on how you can use the platform. When I used plastiq years ago the credit cards could be used to pay everything, now it is very limited on how you can use the cards. Also, the plastiq fee is too high. The fee used to be more reasonable so the rewards rate would cancel out the plastiq fee. I do like the concept and plastiq is helpful if you want to hold on to your liquid capital for various reasons but there is too many stipulations on how each credit card can be used especially if you have your own business.

Like your money held hostage? Use Plastiq! Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the other bogus emails they mention here because *spoiler alert* they don’t respond back. EVER. Nearly a thousand dollars are being held in their purgatory with my vendor holding my shipment overseas, severely crippling me. Wanna make things right, @plastiq? Expedite my refund today.

Plastiq Plastiq, in theory, is a good platform. That said, their support of their platform is worrisome. Good luck getting help if something doesn't work correctly. No phone number to call. Slow turnaround time on emails. Overall unhelpful responses. Until support is better I cannot recommend using them.

PLASTIQ stole $4000 from me PLASTIQ stole $4000 from me, plus the $116 processing fee. WEEKS after i initiated the transaction, the vendor contacted me to say they hadn’t received payment. Plastiq now says they can’t find my transaction (and is completely unresponsive) despite the fact I see the transaction on my dashboard, have screen caps, and the money was deducted from my account. I totally believe Plastiq is a scam.