5* all round 5* all round! Ordering, delivery tracked all the way. Its been a excellent experience for a first time buyer! One item camed damaged, the box was damaged in transit I contacted swell obviously immediately, I had a reply within 5 mins and a refund instantly on reply - I was offered another been sent out too. Already for items in my bag for next online order.

Excellent customer service! I bought a couple items and one was a bulb that wasn’t working when arrived, I contacted them with pictures etc and spoke with both Miah and Holly whom within not even 24hrs they have sorted a new one to be sent out! (This is due to the customer service operating hours) very pleased and will be ordering from this company again

Miah was a great help Miah was a great help, they were very quick in replying, smooth sailing and no nonsense. Just great customer service and getting matters resolved quickly

Incredibly incompetent. Advertise that orders received before 5pm will be despatched for next day delivery. Order confirmed at 12.28 for next day delivery on 18th March 2024 at a cost of £5.99. Informed that item was waiting for collection by courier at 18.28 - pretty sure Royal Mail don't collect at that time of the evening. Item not even with Royal Mail at 10.45 on 19th March 2024 - tracking shows that they are expecting the item. Not good enough. Contacted Swell and was assured it should be here within 48 hours.....I paid for next day delivery. UPDATE. It's now 19.30 on 19th March 20204 - RM STILL have not received this item. Swell have refunded the next day delivery fee. But no idea when the item might actually be received by RM or even delivered to me.

Not the best value I've ordered other things from Swell & they weren't too bad. Decided to give them a go for my livefood & it won't happen again. I actually paid more than my usual supplier but also thought I was getting more. Turns out the small crickets come in a small tub of 50 where they've thrown in an extra handful & called it a thousand!!! No way are there a 1000 crickets in there, but in a small tub it looks very populated & easy to create the illusion of quantity