I have NEVER had a problem booking a… I have NEVER had a problem booking a flight thru kayak . I just booked a flight thru you on Cheapo Air . My trip to Cancun was Volaris /Cancun . The problem started before my flight to Cancun . I could not check in online as I didn’t receive my email until midnight before my flight . Because CVG didn’t have a Volaris counter I went to Frontier and was able to check in . Return trip was not so easy . I don’t speak Mexican so I could not check in at 3:00am when I got my email . Volaris is at terminal 2 in Cancun . Frontier is a $30 taxi ride from terminal 2 to terminal 4 where Frontier is . Thank god I gave myself 4 hours to check in at the airport . I was not the only one with this problem as another couple from Cincinnati had the same problem . We talked about this on the plane . They too were worried they would miss their flight . Nobody from Cheapo Air could tell us which terminal to go to ? Volaris is what was suggested but they didn’t know . Kayak is better than this . I’m a veteran traveler and never had a worse problem in all of my travels . I will continue to use kayak but refuse to ever use Cheapo Air agsin . Take them off of your website.

Buzz is the best, incredibly helpful! The airline had cancelled my original connecting flight and I had called to reschedule but my new ticket was processing for over 2 weeks. I called back yesterday and was connected to Buzz and he was able to resolve my issue and confirm my new ticket in less than 24 hours. I am now confirmed to go see my family for the holidays and I cannot thank Buzz enough!!!

Rented a car through Kayak The rental … Rented a car through Kayak The rental company was Right Car Rental Right Car Rental Worst car rental experience in 40 years. Waited an hour for pick up. Got to the car rental location. There are no people there., You have to go in a little building and talk to an agent on the screen. I rented the car through Kayak. The total was $224 which was a good deal. My paperwork said amount due at pick up $0. But when I got there the agent forced me to take additional insurance at $24.95 per day. She forced me to sign up for their toll packaged $9.95 per day and then downgraded my rental. My contract clearly stated Nissan Altima or similar vehicle. I ended up with a Kia Soul. I mentioned this to her and she said that's what I rented. My paperwork said Altima and showed a picture of an Altima. When I got my final paperwork after returning the car, they added another surprise on the bill, $13.95 per day senior fee. So my $224 car rental ended up costing $567. I would have rented from Avis for $350. In addition, you have to take 12 pictures of the car when you pick it up and another 12 when you return it. There are no employees on site to talk to. ( At least none visible) If I could rate it a minus 10, I would do so. This review is looking pretty epic! Nice!

This company is just a scam This company is just a scam! They were showing the price in EUR and then charged me in USD without prior notice nor my consent. I ended up paying more for this ticket because of that false information and the company rejects to refund me this price difference and extra charges. Will never use it again.

I feel scammed? Booked a flight from Chicago to Europe, and specified when I searched for flights that I wanted both carry-on and checked luggage. A small note stated that the checked bag wasn't included in the price, and no information on how to add a checked bag was provided. I figured I could add it after I had purchased the flight, but no. Had to reach out to some other company who actually sold the flight and have them cancel the ticket so I could rebook with a checked bag. I will not be rebooking my flight with them, although it might be cheaper it doesn't feel secure at all. I feel scammed. Canceling my trip would be without cancellation fees according to customer service, but I'll believe that when I see it.