KAYAK IS A SCAM Kayak would put some really cheap flight information to lure you to their websites. But when you try to book these flights, it will tell you that "Something went wrong." and give you something much higher than their original price. Carefully read your flight details before booking!

Rented a car through Kayak The rental … Rented a car through Kayak The rental company was Right Car Rental Right Car Rental Worst car rental experience in 40 years. Waited an hour for pick up. Got to the car rental location. There are no people there., You have to go in a little building and talk to an agent on the screen. I rented the car through Kayak. The total was $224 which was a good deal. My paperwork said amount due at pick up $0. But when I got there the agent forced me to take additional insurance at $24.95 per day. She forced me to sign up for their toll packaged $9.95 per day and then downgraded my rental. My contract clearly stated Nissan Altima or similar vehicle. I ended up with a Kia Soul. I mentioned this to her and she said that's what I rented. My paperwork said Altima and showed a picture of an Altima. When I got my final paperwork after returning the car, they added another surprise on the bill, $13.95 per day senior fee. So my $224 car rental ended up costing $567. I would have rented from Avis for $350. In addition, you have to take 12 pictures of the car when you pick it up and another 12 when you return it. There are no employees on site to talk to. ( At least none visible) If I could rate it a minus 10, I would do so. This review is looking pretty epic! Nice!

I have NEVER had a problem booking a… I have NEVER had a problem booking a flight thru kayak . I just booked a flight thru you on Cheapo Air . My trip to Cancun was Volaris /Cancun . The problem started before my flight to Cancun . I could not check in online as I didn’t receive my email until midnight before my flight . Because CVG didn’t have a Volaris counter I went to Frontier and was able to check in . Return trip was not so easy . I don’t speak Mexican so I could not check in at 3:00am when I got my email . Volaris is at terminal 2 in Cancun . Frontier is a $30 taxi ride from terminal 2 to terminal 4 where Frontier is . Thank god I gave myself 4 hours to check in at the airport . I was not the only one with this problem as another couple from Cincinnati had the same problem . We talked about this on the plane . They too were worried they would miss their flight . Nobody from Cheapo Air could tell us which terminal to go to ? Volaris is what was suggested but they didn’t know . Kayak is better than this . I’m a veteran traveler and never had a worse problem in all of my travels . I will continue to use kayak but refuse to ever use Cheapo Air agsin . Take them off of your website.

Airlines cancelled an international… Airlines cancelled an international flight. I got no notification from Kayak about cancellation. I only knew about it when I went to airlines website to pick a seat. It was panic mode. Getting to a Chat deal representative was a nightmare. The phone systems sent me in a loop and online chat was robotic and useless. No one got back to me even after days of trying. But once I got to a human, Felipe was the representative and he was fantastic. He fixed the errors, found alternative flight and rebooked everything and called back to confirm that I got the new email and the seats I want.

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!