First experience was good I have used Transcribe.com only once, but I was impressed. Delivered on time, with a transcription that was better than expected. I fixed a couple very minor things, but it was about 98% accurate. The transcriptionist had to make judgment calls regarding punctuation and extraneous terms, and did a very good job. One spelling was questionable, but it came with a note and time stamp in brackets as an indication that I should review closely. I appreciated that, and based on this one experience, I would use the service again.

Unreliable - Late Almost every order I placed with them was late - and they would give me some weak excuse. If you offer 1 day, 2 day, 3 day, etc. service, then you should have the work done in that time frame. An email telling me you're going to be late does me no good. I tried these guys, but couldn't count on them to come thru with what they promised to deliver.

Great Service. Super nice reps! Excellent transcription services for my many video files. The work is accurate and returned in a timely manner. Good value too. My only suggestion would be to standardize the file types that the work is done in. For example, I received both MS Word and Rich Text files - which were okay, but it would have been nice to have them all in MS Word. Also, the document formatting should be standardized too. My transcriptions appeared slightly different, even the MS Word files. This was not a problem per se, but again, it would be nice to have them all look uniform... particularly if one wants to paste the different transcripts together, as I did.

Charged Me and Never Received What I Had Ordered My name is Gonzalo I. Gil Order Number: 700-466DC0A4. You accepted a number of songs to be transcribed into guitar tabs, and you never delivered them, but had no problem charging my account. I need to know what happened. I have sent more than 3 emails asking you and you refuse to answer. Gonzalo I. Gil

Excellent service and product My Transcribe account manager Taylor was extremely responsive and helpful via phone calls and emails. As a first-time customer, I was unsure of my company s server s privacy settings that prevented me from uploading the documents to be transcribed. Taylor helped me work around my server and was patient, helpful and persistent with new ideas until we successfully shared the file. And when Taylor knew she d be out of the office she introduced me to her colleague Brittany to ensure I was taken care of. Thanks! The 2-day turnaround verbatim files have been very helpful and are indeed verbatim. If/when we need another transcription, we will use Transcribe.com.