Bad technical support We was working with this software for more than 1 year and technical support is so slowly to attend your problem. You must first send an email and then they will contact you. They don't work on weekends so if you have a problem you have to have a plan B. In my case this weekend was large for the labor day I started with the "license problem" on 1th September and it's almost 10 am on the third day of September and nobody help me yet. I just received an apologize. Just imagine you can't open your store for 2 days just because you got a license error.......and you don't owe nothing.

Its funny using this system for about 2… Its funny using this system for about 2 years. Anytime I need help tryng to get a hold of a live person is non existent, and if so they switch you over to a rabbit hole to someone who never answers. They always say sorry wrong dept will switch you over lol. I had to renew My license and followed the instructions on the screen to call and advisor for a code. No one there. Shortly after I did get an email with the code and seems to be ok for now. I emailed back to thank them , the repy was dont respond to us here . If you are used to awesome customer service stay away from this platform.

Horrible They were great answering the phone and questions and very prompt, UNTIL, I signed and agreement. Then no one and I mean NO one answered the phone, rarely did I get a return call. The only thing I did get was excuses about why my system, that I was paying for was not ready to set up or it was ready to install just needing to get some one out there. A year later, canceled the order and now I am trying to get my money back, but still no phone calls answered lawyer has sent a letter and they will not even answer calls from the finance company (that they work with all the time).

A Solid POS Program with Good Support In initially choosing InfoTouch, our company found them to be honest and upfront about what their program could do and couldn't do for us. Our salesperson (Danny) spent as much time with us as needed to show us not only how the software works, but how it would work for our business. We have been using InfoTouch now 18 months as of this review and have no regrets. The register program has been easy to use and newbies pick it up pretty quickly. Back office usage works well. No software is perfect and any issues we have had have been quickly dealt with via their support. Support was friendly and helpful with our initial training and continues to be so as well.

Overall I have been very pleased Overall I have been very pleased. At times, I have had getting in touch with someone after normal business hours, which creates a problem as my business operates nights and weekends