Kevin Senkevech
GBInfoTouch’s crawl to success An in-depth review. Pros: 1. Infotouch has a lot of features that the more modern POS do not have. Straight and simple why we picked them. 2. Good touch screen support. 3. Has a ton of options and improvements that customers have asked for over the years 4. An American small business that is trying to improve. 5. Good chip card integration 6. Good technical support. Negatives 1. Terrible GUI look, needs modern rewrite 2. Small bugs and limitations on features that could be expanded. 3. It’s not a onetime cost, yearly fees which just reinforce the need of a GUI rewrite since is essentially a subscription service. 4. Software security is very dubious. Very hard to lockdown any computer without Infotouch stopping. You should be able to have firewalls enabled on all programs. POS are no exception.
William Stockton
GBOne and half months after implementing… One and half months after implementing InfoTouch, a few minor glitches that are being supported in a professional manner at this time. I believe that different businesses bring other challenges to InfoTouch, which they are not afraid to take on and help modernize the system. Would like to see reports able to filter and query for more depth data. Would like to see InfoTouch work smoother with other accounting software, and for InfoTouch to offer other alternatives to merchant services. Overall great group of individuals to work with and excited on future use.
Donald Jackson
GBOverall my experience with Infotouch… Overall my experience with Infotouch has been positive. The team has been an absolute pleasure to work with. They are quick to respond to issues and actively listen to concerns. The system has helped streamline our transactions. Transactions have been streamlined compared to our previous system.
Theresa
GBThe service representatives I deal with… The service representatives I deal with whenever I call are polite, patient and always have a solution. They call back when they say they will. Technicians walk with me through my concerns and are knowledgeable and listen thoroughly.
Betty
GBWe are happy with the Info Touch POS… We are happy with the Info Touch POS terminals. We have had them for a few years now without any major problems.