customer
GBWorking with InfoTouch has been a good… Working with InfoTouch has been a good experience. Only reason they don't get 5 stars is because their Tech Support isn't always available the exact moment you need help. With doing a lot of weekend hours with the POS machines, getting in touch with someone during that time is not very convenient, especially when you have customers waiting. Other than that, great company to do business with!
McKinley Garden Center
GBA Solid POS Program with Good Support In initially choosing InfoTouch, our company found them to be honest and upfront about what their program could do and couldn't do for us. Our salesperson (Danny) spent as much time with us as needed to show us not only how the software works, but how it would work for our business. We have been using InfoTouch now 18 months as of this review and have no regrets. The register program has been easy to use and newbies pick it up pretty quickly. Back office usage works well. No software is perfect and any issues we have had have been quickly dealt with via their support. Support was friendly and helpful with our initial training and continues to be so as well.
Kevin Senkevech
GBInfoTouch’s crawl to success An in-depth review. Pros: 1. Infotouch has a lot of features that the more modern POS do not have. Straight and simple why we picked them. 2. Good touch screen support. 3. Has a ton of options and improvements that customers have asked for over the years 4. An American small business that is trying to improve. 5. Good chip card integration 6. Good technical support. Negatives 1. Terrible GUI look, needs modern rewrite 2. Small bugs and limitations on features that could be expanded. 3. It’s not a onetime cost, yearly fees which just reinforce the need of a GUI rewrite since is essentially a subscription service. 4. Software security is very dubious. Very hard to lockdown any computer without Infotouch stopping. You should be able to have firewalls enabled on all programs. POS are no exception.
Theresa
GBThe service representatives I deal with… The service representatives I deal with whenever I call are polite, patient and always have a solution. They call back when they say they will. Technicians walk with me through my concerns and are knowledgeable and listen thoroughly.
Predrag Mekic
GBExtremely poor technical support Extremely poor technical support. Called numerous times and left tons of messages. No calls back, couldn't reach anybody.