Working with InfoTouch has been a good… Working with InfoTouch has been a good experience. Only reason they don't get 5 stars is because their Tech Support isn't always available the exact moment you need help. With doing a lot of weekend hours with the POS machines, getting in touch with someone during that time is not very convenient, especially when you have customers waiting. Other than that, great company to do business with!

Out of State Set Up We had a very supportive team helping us set up the system. They responded to issues speedily and with professionalism. Considering that everything had to be done over the phone, they did an excellent job overcoming the geographic challenges. They would have had five stars except for the hours of availability: Theirs's is not a 24 hours support line. So any crisis that occurred outside of office hours did not receive their attention until the next business day. Otherwise, they were a great team, always very friendly and encouraging and I would definitely recommend them.

Extremely poor technical support Extremely poor technical support. Called numerous times and left tons of messages. No calls back, couldn't reach anybody.

InfoTouch’s crawl to success An in-depth review. Pros: 1. Infotouch has a lot of features that the more modern POS do not have. Straight and simple why we picked them. 2. Good touch screen support. 3. Has a ton of options and improvements that customers have asked for over the years 4. An American small business that is trying to improve. 5. Good chip card integration 6. Good technical support. Negatives 1. Terrible GUI look, needs modern rewrite 2. Small bugs and limitations on features that could be expanded. 3. It’s not a onetime cost, yearly fees which just reinforce the need of a GUI rewrite since is essentially a subscription service. 4. Software security is very dubious. Very hard to lockdown any computer without Infotouch stopping. You should be able to have firewalls enabled on all programs. POS are no exception.

I haven't been with infotouch on a one… I haven't been with infotouch on a one to one basis for long only about a year,(we had gone thru a second party for about 8 years) but Alden has been most helpful and is always quick to respond to my questions and I really appreciate that in a service. Here's to many more years together.