Products are solid but support has always been poor We have been a Verifone customer for several years and while the products are secure and industry-leading, poor support has always been a constant of this company no matter who owned. The current owners (Francisco Partners) have done nothing to improved the situation. Always long hold times, always CSRs that don't understand the products. The call center is Filipino-staffed and while they are not too difficult to understand when they speak - Verifone seems to not put much effort into training.

Awful company to deal with. Don't bother. Companies like Verifone are happy to take all your personal information and then refuse to offer a service without any remit. They pretend to operate in the UK but if you actually apply for a card terminal you are in dealing with the German part of the company. I have had go to the ICO and the FCA as I want answers. The crux of the issue is that companies like this promise the Earth and basically harvest your personal information. I have formally asked the reason for refusal and to have all my personal info removed off their systems. So far they have refused or hid behind German law that means nothing in the UK as we are no longer in the EU!

Poor service, give wrong information but don’t feel guilty, talk rudely, and any service takes more time. Don’t have any quick service. Service is so poor. Sent wrong form and doesn’t feel guilty. Always give wrong information. Does not need to listen what customers say. Talk like rudely. Told me this service takes maximum 12 days but we will take this more priority but after nine days when I call back again behave like rudely and told me I can call after 10 days. Now it’s already 14 days but I didn’t not get any confirmation mail from them. This is because I have lost so many customers in my shop.

Very unhelpful sounding customer service Had the same problems on two credit card terminals for more than 6months. One was fixed, one had to be replaced after so many phone calls. Spoke to two of the technical support members regarding this today. Both of them did not sound like they couldn't be bothered. Hope I don't need to speak to them again.

Money Vampires. Read Verifone UK as well. As a small business owner, and a franchisee, I had to sign up for online payments with Verifone. Found out that they have been sending money to the wrong bank, a completely different bank account (I did send correct details). They refuse to do anything about this. To make it worse, I’ve had to sign a new contract with them for £1680 (plus a percentage of all transactions) over the next 12 months when they know any money collected will be sent to another business. Formal complaint resulted in a series of nasty emails from them confirming that although they acknowledge the money will not go to the correct account, they will continue to send money there, and charge me for doing so. Their are separate pages for Verifone and Verifone UK, but pretty sure they’re the same company- suppose it helps to dilute the poor reviews. I’ve followed all complaints procedures, and I just don’t know what to do now, or who to turn to.