Products are solid but support has always been poor We have been a Verifone customer for several years and while the products are secure and industry-leading, poor support has always been a constant of this company no matter who owned. The current owners (Francisco Partners) have done nothing to improved the situation. Always long hold times, always CSRs that don't understand the products. The call center is Filipino-staffed and while they are not too difficult to understand when they speak - Verifone seems to not put much effort into training.

Biggest mistake i made Biggest mistake i made, opting for verifone very unhelpful anf unqualified staff i dont write bad review but im writint this after giving them chances over 12 months in a hope that they will help me after reading this review

had a great service from Robert Price… had a great service from Robert Price of verifone.com received my new terminal and it works great , would highly recommend , would go on to say much better service than my previous terminal supplier who supplied me with a terminal that was out of date and kept failing.

Very unhelpful sounding customer service Had the same problems on two credit card terminals for more than 6months. One was fixed, one had to be replaced after so many phone calls. Spoke to two of the technical support members regarding this today. Both of them did not sound like they couldn't be bothered. Hope I don't need to speak to them again.

No payment on due date 2 checkout did not issue me payment on the due date WITHOUT any explanation or notification. Waiting for anybody to answer