The worst app and customer service… The worst app and customer service EVER. Four times in last few months, PR has 'added funds' that I didn't authorize. Last incident four days ago -- $125! When you're on a fixed income and it's end of month, it's a nightmare to wait 3-5 business days for a refund. Customer service will not tell me how to add my email address to my account, so it takes forever to reach them for help.

I added $3.50 payrange for my son to… I added $3.50 to payrange for my son to do his laundry. Somehow it took an extra $100. I've been trying to get a refund since December 23. I've called and left Several messages.Emailed them several times m I'm sick of them! Completely ignoring me!!!

Not reliable The app timer and the machines do not seem to be in sync, sometimes it's off by 7 to 8 minutes. To the point that when I start the washers I'm setting my own timer on my cell phone because I cannot rely on the time that I'm getting from the app.

Fraud The BBB website says this business is out of business They are fraudsters; file a complaint with the FTC so they will be fined and shut down, and more importantly others won't be preyed on; any amount of funds they keep that is yours is a crime; any Reportfraud period gov forward slash hashtag forward slash assistant, or just google report a business for fraud

I like using my phone I usually enjoy using my phone instead of having to have coins to use the washer and dryer. This time I was a little upset because when I went to use one of the washers it made me pay twice in order to use it. I didn't understand why that happened. There's always only two washers out of three working. But like I said, I do appreciate being able to use my phone instead of always having to have changed to use the washer and dryer.