Vend is a basic POS system Vend is a basic POS system for its price. Here are some of my comments: 1) They do not allow scanning of Supplier EAN/UPC barcodes (ex. If you sell a CocaCola soda can, then you cannot scan the barcode already on the can and Vend forces you to print a new barcode label for the can... makes no sense!) 2) Very limited receipt / invoice customisations 3) Has no ability to issue quotes 4) Limited reporting abilities 5) Product import abilities are limited and sometimes confusing 6) Does not allow you to add product images to each SKU 7) Vend works mainly off the Product Name and not the SKU as many POS systems do

I was a Vend customer for many years… I was a Vend customer for many years and was reasonably happy with the product. It was a little over-priced in my opinion but was user friendly and had some useful features. However, their latest pricing structure, in my opinion, was nothing more than greed. Essentially, they want a cut of all their customer's retail takings because they think they are entitled to it. In my opinion, I would avoid this product at all costs. We are currently using a different POS which is costing us about a tenth of what we would have been paying if we had stayed with Vend.

Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

Since Vend has changed to Lightspeed it… Since Vend has changed to Lightspeed it has been a total nightmare. Being charged an extra $200 aud a month for not using their eft terminals, plus all of a sudden some sort of transaction fee which we had never had before. We are now forced to use their eft terminals as we are way too small a company to pay the additional $200 a month. I wish we could afford to go elsewhere but then there is the cost of new equipment which we cannot afford at this time. We are JUST hanging on financially. Thanks for nothing Lightspeed.