Charged for not using their service!?! Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Run a mile, absolute SCAM ARTISTS, the worst customer care I've ever experienced. Was good as Vend, utterly appalling since Lightspeed took over

Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.

I was a Vend customer for many years… I was a Vend customer for many years and was reasonably happy with the product. It was a little over-priced in my opinion but was user friendly and had some useful features. However, their latest pricing structure, in my opinion, was nothing more than greed. Essentially, they want a cut of all their customer's retail takings because they think they are entitled to it. In my opinion, I would avoid this product at all costs. We are currently using a different POS which is costing us about a tenth of what we would have been paying if we had stayed with Vend.

Vend has been great...but Vend has been great for my small brick & mortar store connected to a Big Commerce website. I have two items keeping me from a 5 ratings. 1) "Pay in Store" orders on Big Commerce should import to vend as "Parked" orders. The current workaround for handling "Pay in Store" orders is terrible. 2) Sales Reporting is not robust. Simply trying to to find out "which customers bought this item" shouldn't require dumping all sales into a spreadsheet.

The product itself is decent but that's… The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.