Warning - doesn’t do as their sales people say. Warning. Do your full homework first and don’t just take their sales teams word for it. We signed up after being told by two sales people it would fully integrate with woocommerce however this is incorrect. Their system cannot handle sales prices from woocommerce so if you’re running a normal / simple woocommerce site this point of sale is no good! They refunded half our $356 saying we had use of their system which is untrue. We contacted our sales guy within 48 hours pointing out multiple issues that arose when we tried to use it. Now their account people are saying they have done everything they can and to talk to our sales person, but he has not replied to multiple emails.

The product itself is decent but that's… The product itself is decent but that's where it ends. Support is limited to emails only or some sort of chat that isn't chat (there is nobody there). Add to that their unwillingness to fix issues. If you want to upload csv's you need to use Open Office instead of Excel as they are unable to decode Excel csv's. Unbelievable.

Slow customer service and bugged system Their customer service is slow but helpful. It seems like they're understaffed. There are a lot of bugs in their EPOS system which they haven't fixed, yet keep bringing out unnecessary 'upgrades' like the new product adding feature that actually slows down the process. We went with Vend which was suggested by StoreKit, I wouldn't recommend them earlier as they also have slow customer service.

Software changes for the worse Just 2 days ago (3 Oct 2023 Vend rolled out another change to customers without advising what they are doing that completely screws up the register closures and the entries that are posted to Xero. They have added a Revenue in Advance listed under Delivery & Pickup (if you please) that is not able to be reconciled or traced to any actual transactions. This has become a habit of late as Vend continues to roll out changes that make the product much worse than it was before - it actually used to be quite good before it was taken over by Lightspeed.

Totally irresponsible Lightspeed. Since my last post on 31st Jan, Nothing, Nothing has been done!! Got an email on 23rd Feb stating that the job had been done. However, I found that it was just not true! Got an amazing reply from Lightspeed: (one would think the engineers who worked there knew the importance of testing and then certifying the job as done) Lightspeed reply: Now we discovered that the fix works only on the first print (right after the sale is completed on the sell screen), however, the reprints are showing net figures again: Below is my post about a problem from November 2023 and as on 25th February, it still is serious enough for us to have got a warning from the Department of Economic Affairs Dubai UAE, on incorrect invoices being issued. My original post: Lightspeed is not good for Tax inclusive Stores. The subtotals displayed are wrong. This was acknowledged by Lightspeed person and raised a complaint in November. Till date nothing!! I was told that the development team will do so if they find it necessary. How much more ridiculous can one get? EG : Total Gross sale is 1390. VAT @5% is 66.19. Discount is 278 (gross). Subtotal shown by Lightspeed Vend is 1337.05. WHY?? Either show 1323.81 and below that the discount 264.76 (net figures) or show 1390 discount 278. Show VAT @ 52.95. Gross payable @ 1112.00