Php version cannot be updated via… Php version cannot be updated via cPanel. Reported this issue few times. No

I've been with them for 2 yrs and for… I've been with them for 2 yrs and for the past 4 months it has been one issue after the other. Website having lots of downtime, emails not working, always trying to say that cause is never on their end when in fact it clearly is. I've moved my hosting to a new provider and what would you know, I've had no issues there. They really need to get sorted or they will continue to lose clients. I will be moving all my other websites from them as they can never resolve any of the issues.

SLOW Customer Service, not listening to the customer At first use, Hosting24 was fine. My use of this hosting service consisted of accessing the CPanel for uploading some edited HTML files for my client. Now, things are a complete disaster. There is no way to get help in a timely manner, especially in an urgent situation. There is no phone number, no urgent option, nothing. Just wait while my client's site suffers during their peak business time. I gave specific directions to the person on the hosting24 customer service chat, and the instructions were not followed. I now have a WordPress website that was not supposed to go live, now live. I specifically told them to migrate the site to the staged environment I had created on the hosting24 server. Easy instructions. They were not followed. Now my client is upset that this site is not what they wanted. Now I'm waiting on the chat for urgent help. If there was a phone number to use to escalate situations like this, then this one-star review would have probably been a five-star review, and this review would be telling how helpful and courteous hosting24 was in fixing their error. Please change your customer service options. This is extremely unavoidable.

They don't provide what I had paid for I am also an old customer with a Reseller account for may years. The account has NO disk nor bandwidth limits. Recently wanted to add a new website and - oops - they tell me that I had exceeded the (non-existing) disk limit. Now all the package selectors are disabled, so cannot add a website. I had complained to customer service, they confirmed unlimited disk space and promised to rectify the WHM. Today they confirmed that this is resolved - only to find that this is still NOT resolved and I still can't add a website. I am a webdesigner and reseller, so my business came to a halt and I am on the brink of collapse. Hosting24 has become the WORST hosting company and now I am looking for a different and more reliable hosting partner! I am disgusted with them.

Refund rejected! After using hosting24 for several months I've disappointed and moved all my sites to another hosting and forgot to cancel annual subscription. When I got a notification from Paypal about payment I immediately requested account cancellation and refund. Refund was rejected because it's possible for new subscribers only!!!