ACCOUNT UNDER REVIEW - FUNDS WITHHELD We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days Steve told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with Steve he was curt, rude and unprofessional. The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.

Leaders Merchant Services - best in rates, equipment and response time Very pleased about finding Leaders. We did a lot of research to find a better merchant services provider (the last one we worked with was too slow responding to me/my customers). Also, their rates are very competitive and the equipment they provided has been very reliable. All good.

Totally unprofessional Totally unprofessional, risk department specially Mikel is a rude and does not resolve anything, the merchant holds the transactions for unreasonable things

Contacting Attorney General Contacting Attorney General. Put scam charges on my account and will not remove them to "Encytro" Do NOT DO BUSINESS WITH THIS COMPANY. Nastiest and rudest empolyees who will not help!

The most pathetic company.They will… The most pathetic company.They will take all your personal details,sign you up for the account,will pull the credit,and without any reason will close the account.And moreover this company is connected with the biggest fraud company that is Paysafe.Whatever positive feedback you can see that has been posted by the company's own people.Big fraud company.