Stay Away I had called for information and the sales person forced me into signing up and not explaining the terms such as fees for address location etc. Worst customer service experience. They charge you $5 for a penny test transaction. I called customer service and was transferred to a very rude lady, I have never spoken to such a rude person providing customer service before. Stay away if you don't want to be ripped off.

DO NOT USE DO NOT USE. Agent told me he was cancelling our account, I filled out and signed the paperwork. Only to find out he never finished it and this company proceeded to bill me over $400. I have ALL documentation showing it was THEIR fault and they proceed to do nothing. Don't use.

Very Happy with Their Products & Service Since switching to Leaders Merchant Services our company has seen better results - fewer billing disputes and lower rates. The people in their customer service department return our calls and emails promptly. The few times they didn’t have an answer for me, they followed up and were very professional. We have been very satisfied with the service and products from Leaders.

ACCOUNT UNDER REVIEW - FUNDS WITHHELD We started using Leaders, The Merchant Services Company in May-2021. In those 2 years our account has been under “REVIEW” twice and credit card charges were blocked from being deposited into our bank account. The company that is in charge of the “REVIEW” is called PaySafe Group. The current “REVIEW” started on April 10, 2023 and is ongoing. We have not had any credit card charges deposited into our bank account since the “REVIEW” started. We did not know our account was under review until May 4th, 2023 which was 25 days after the review started. We learned about the “REVIEW” when we received an email from PaySafe Group requesting documentation, which we forwarded on May 5th, 2023. We was told on May 8th the review was complete and the money would be deposited into our account. On May 16th, 2023 We contacted PaySafe Group because the money was still not deposited into our bank account. I spoke to someone named Steve that worked at PaySafe Group (he refused to give me his last name) and was told that my account was still under review and our company would need to forward 3 months of bank statements. When I complained that our money had already been held up for 36 days Steve told me that our company was a liability to Leaders and that PaySafe could hold our funds for up to 6 months. During my conversation with Steve he was curt, rude and unprofessional. The trend that I notice with PaySafe Group is they tell you the review will only take a couple of days and request documentation. When the couple of day has expired PaySafe Group will request more documentation. In this manner PaySafe Group drags the “REVIEW” process out making it take longer than expected. The process could take could take days, weeks or months. When you deal with PaySafe Group expect to be lied to by their employees. Any company dealing with PaySafe Group should expect to as treated as though you are guilty until proven innocent.

Worst company I've ever done business… Worst company I've ever done business with, hands down. They are thieves, crooks, scam artists, who steal your money, constantly raise fees, and then when you try to cancel your account they STILL take MORE money from you! NEVER EVER get involved with this terrible "company". If you give them your bank account info you certainly regret it... God bless.