Leaders Merchant Services - best in rates, equipment and response time Very pleased about finding Leaders. We did a lot of research to find a better merchant services provider (the last one we worked with was too slow responding to me/my customers). Also, their rates are very competitive and the equipment they provided has been very reliable. All good.

Stay Away I had called for information and the sales person forced me into signing up and not explaining the terms such as fees for address location etc. Worst customer service experience. They charge you $5 for a penny test transaction. I called customer service and was transferred to a very rude lady, I have never spoken to such a rude person providing customer service before. Stay away if you don't want to be ripped off.

The most pathetic company.They will… The most pathetic company.They will take all your personal details,sign you up for the account,will pull the credit,and without any reason will close the account.And moreover this company is connected with the biggest fraud company that is Paysafe.Whatever positive feedback you can see that has been posted by the company's own people.Big fraud company.

Should have switched sooner! We were very unhappy with our processing company (terrible customer service, would never give me a straight answer about cancellation fees) and needed to find a better solution. Came across Leaders Merchant Services (rated highly for their low rates). Switching over was much easier and faster than I expected. Should have done it sooner - would have saved $$ and headaches.

Stay away from these scammers Stay away. I will give zero stars if I can. I have had terrible experience with this company. There are always countless hidden fees that no one can explain. As a business owner, I have no time to argue with them every time; I think that's how they stay in business. They told me they won't charge rental for their card processing equipment after I pay for it. I paid and emailed them four times to confirm I won't be charged rental again. They did not reply. And of course I got charged again. I contacted them to request a refund. I will also raise a claim with my bank if they refuse it. I am already looking for another credit card processing company. They are horrible and make running a business even more stressful and time consuming than it needs to be. Stay away. Update: I closed my account. I had to pay my bank $30 just to stop them from continuing to take money from my account after I close my account (they are notorious for continuing to steal money after account closure; please read other online reviews). But it's $30 well spent because at least it gives me peace of mind. That's the amount of stress you will get if you do business with them. Please spare yourself from this nightmare. Update: they suddenly started charging $19.95/month as a "Fraud Management Fee" and an additional gateway fee of $5 per month for "Backup Virtual Terminal program" (they claimed that backup virtual terminal is for you to use in case your real card reader is not available; but actually, a virtual terminal has always been available as a service before). They sent out an email notifying merchants that they will be enrolled in a "program" which allows them to "submit claims to Encytro to receive reimbursement for covered chargebacks and costs" ( $19.95/month as a "Fraud Management Fee") and the "Backup Virtual Terminal program" ($5/month). You will need to actively opt out to avoid these fees. As a busy business owner, I did not see that email. But they refused to refund me the money, claiming that in the contract I signed I agreed that I may be enrolled in "Additional Services". This is how they will treat you if you work with them. Please, avoid the company at all costs.