They put my account on hold for funding… They put my account on hold for funding review for 7 days. I had the run around from there call center until i finally found out who the rep is. Candance bolden closed my account because she was scared i called her directly at 586-636-1013 since she has had $12,680 in held monies from my customers. SO now they say 180 days to release my funds so now i look stupid calling my customers to do chargebacks to get that money back. Thanks alot never use these people

Unjustified hold on transactions; refusal to release funds in timely manner. Their customer services / risk reps are either lazy or incompetent or both. We had a credit card customer charge $24,000 on their card as down payment on a product. NAB put a hold on this because of "risk", the card and charge was perfectly valid and legitimate. First we had to submit the invoice for the product, then 3 months of our bank statements, then an email from the customer confirming the transaction, etc. It has a been 8 days since we should have received our money, maybe we will never get it. The money has been removed from the customer's account, where is it? This is the second time this has happened in a year with NAB. The first time they put a hold on $120,000 for multiple transactions for 2 weeks for no valid reason. We do $3M in CC transactions a year and have been in business 18 yrs, and no other CC processor (we have had 3 previously) has ever done this. Their customer service reps are incompetent or maybe they were told by their management not to give customers their rightful money.

This is a scam This is a scam! This company takes tons of monthly fees without me knowing. They are the worst, don't sign up with them. They will eat up all your profits. They should be arrested!

STAY AWAY STAY AWAY! THESE GUYS ARE SCAMMERS! I have a lot of businesses and have worked with many credit card processing companies, but never have I dealt with such an unethical company. They constantly hit you with hidden fees, so you have to review your monthly statements very carefully every time. Also note, that they lock you into a 3 year contract, which is unheard of, and charge you a $650 early termination fee! They never express that in the many conversations before switching to their service, but bury it in the fine print of the contract. They avoid putting any of their lofty promises and commitments into emails, and every time you want to discuss something, they call you, or tell you to call them. Additionally, their monthly statements are so messed up, because there are too many hidden fees, that they can't even explain it, and simply brush you off. They overcommit on the rates they can get in order to lock you in, and then in reality the rates they provide are average. And to top it off, they curse at you when you tell them that you want to stop their services... Stay far away!

They sent my name to collection for… They sent my name to collection for $717… I’ve never used their service because it was damn near impossible to talk to someone .. they failed to mention that their services doesn’t work with my merchant BUT YET THEYRE BILLING ME!!! I will be disputing this load of crap.I use Shopify Payments and PayPal and Amazon checkout. These people are crooks!!