Purchased this over 2 weeks ago and had… Purchased this over 2 weeks ago and had nothing but download issues, contacted customer support on numerous occassions as well as the company direct, they constantly replied with same information and guidance. I asked for a refund and was simply told that there was nothing wrong with the product and that I cannot have a refund, their customer support leaves a lot to be desired as well as their attitude towards consumers...My recommendation is that you give this company a wide berth, especially if you are located in UK

Highly disappointing!!! I just bought a licence a few days ago, unfortunately it didn't work (code 4102; email invalid). I tried to contact them 3 times (from 2 different email accounts and via their online support mask - ticket ID 46336 and 46203). Until today I got no response back. Seems as it is a fake email address or they just don't care about their costumers - highly disappointing!!! Save yourself money and buy from another supplier.

I am loving the video downloader I really liked the video downloader, it is exactly what I have been looking for for a long time. It downloads videos in amazing resolutions and works perfectly. It made my job 100% easy.

I purchased VideoSolo bluray ripper and… I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a request and they will free the license for ere-install onto new systems, I have now send 3 service/help requests with no answer. do yourself a favor and buy something else! I got a reply from them saying they haven't received any emails..... I didn't send emails, I filled out service requests right from their web site. if they are not getting support requests from their own web site then they truly are leaving customers high and dry.....

VideoByte DVD Creator Re-Registration Contacted VideoSolo Support Team via email after purchasing new iMac and not being able to re-register VideoByte DVD Creator. Their response was very satisfactory. My original purchase registration code was reset after three days and I am now using the software trouble free. Thank you!