Damian Green gives the most helpful advice!! So patient and knowledgeable. Damian Green gives the most helpful advice!! So patient and knowledgeable of everything from tax exempt treaty, PhD stipend, RA/TAship taxes, etc. Damian is very responsive, patient (I consulted almost like 30min), and kind. Best tax advice that I have received thus far.

I want to give a very positive review… I want to give a very positive review for Joana helping me with my tax returns. She took the time and patience to answer me in a detailed way on my healthcare questions ( specific regulations in some states, my changing status of visiting scholar during the year). I wish I had met her in the beginning and not in the end of my research stay to prevent a healthcare penalty, while nevertheless having a very good insurance covering everything but from abroad!

Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

Tax refunds Very nice having contact with Megan, who helped me making sure everything was all set for my tax refund application.

That we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!