Few key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.

Best customer experience in my life Damian Green, who is one of your agents, has been OUTSTANDING. This is the BEST customer experience and customer support I have got in a company/website IN MY ENTIRE LIFE. Its just 51min away from the deadline of April 15th, yes, its 11:09pm 4/15 now and I am an international female student at Stanford. I cannot imagine what I would have happened to me without his support. He was patient, competent and super effective and efficient! No buzzwords, no over-politically correct customer-supportsy wording. He was everything you need as a customer, and more!

I want to give a very positive review… I want to give a very positive review for Joana helping me with my tax returns. She took the time and patience to answer me in a detailed way on my healthcare questions ( specific regulations in some states, my changing status of visiting scholar during the year). I wish I had met her in the beginning and not in the end of my research stay to prevent a healthcare penalty, while nevertheless having a very good insurance covering everything but from abroad!

As an international US taxes are… As an international US taxes are confusing, but you guys made it so much easier. Thank you for guiding me when everyone left me alone to figure this out myself,

International students International students, like myself, generally do not know how to file their US tax returns. They educated me on tax works and on how tax returns should be filed.