Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

Few key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.

Not Sprintax, but Tolga This review isn't for Sprintax because Sprintax agents and the customer service is extremely bad. But the agent Tolga Hyuseinov is magic. He saved me, when the rest others were nothing but a waste of time and completely lacked comprehension skills. Tolga was very knowledgable and patient, and explained everything in detail. He answered all my questions.

International students International students, like myself, generally do not know how to file their US tax returns. They educated me on tax works and on how tax returns should be filed.

That we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!