Fantastic Customer Service I tried to reach the customer service after working hours (as I was in abroad at the time being). They kindly reached me out after realizing my attempt, and another team member followed up the matter very carefully. Above all, they are so kind and fast in all communications. Big thanks! Heartfelt congratulations!

Tax refunds Very nice having contact with Megan, who helped me making sure everything was all set for my tax refund application.

2nd time with Sprintax, 100% recommend! 2nd time processing my J-1 taxes and their service never failed me (got my last year’s refund already, now waiting for this year). Even their post-payment is amazing! Valentin helped me with all my questions and answered them in detail. Five-star service! This might be my last filing with them since I left USA already but 100% would recommend their services to any J-1 interns like me who want to file smoothly AND maximize their tax refund!

Few key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.

That we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!