Helping Agents have been Great! I think the opportunity to talk with an agent even before paying anything, to clarify tax related things, was really useful. The forms were well-constructed, and I felt I go through the steps relatively easily.

I got great experience with Sprintax as… I got great experience with Sprintax as I got great support from Sprintax team - Joanna and Megan. Thank you so much for your kind and highly professional support and guidance! Wish you all the best! Best regards, Nodira Kurbanbaeva

Few key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.

That we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!

I love simple processes which don't… I love simple processes which don't require me to engage extra brain cells to get through. Sprintax is so straight forward it's almost scary! I loved my experience and intend to use Sprintax every year from now on. Thank you, I was totally happy :)