Charged for unecessary option I've been using HR Block since I started filing my own taxes. Tonight, when purchasing the software, I noticed that they automatically charge for an "extended download" feature that I did not select and that I do not lead. Just a warning to others that HR Block has adopted the sludge bull&$^% approach to making money. They are relying on the behavioral economics and human nature to trick people into paying for crap that they do not need. Naturally it is nonrefundable.

Found Gulu N Karamchandani to be very… Found Gulu N Karamchandani to be very dishonest and i can evidence that they tried to lie - would not deal with this person

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.

Gets worse every year I'm well-versed in doing taxes, been doing my own for many ears. My 2023 return was complex, and HRB dropped the ball badly. I found a couple of errors in the forms (ALWAYS review the forms manually!). Worse, when I went to file, numerous errors cropped up - bad programming on their part. After fixing the forms manually (AGAIN!) I went to file and HRB tells me I have no free filings left (bloody hell?!). Activation code is correct. Had to pay them $9.95 to e-file. Never again. I'll gladly pay more for TurboTax next year.

Unacceptable Unacceptable company. I submit everything well in advance so that I can finally be contacted at the last moment or everything has to be rushed. And finally, the platform is supposedly down on the last day forcing me to finally give my card number over the phone. Customer service is obviously absent in these cases. I use a company to avoid this kind of inconvenience. Scandalous, flee this company