I have been using H&R block software… I have been using H&R block software for many years. I called customer service today because the software automatically include Form 8995 on the 1040 which has nothing to do with me. I don't have any business. I called several numbers as usual I got kicked around a few numbers and finally the person hang up. There is zero customer service from H&R Block

User hostile features from this company… User hostile features from this company is astounding. Difficult to get past security wasted hours this year. System aggressively logs me off. No useful features. My tax preparer is wondeful but he is surrounded by incompetents above him.

Found Gulu N Karamchandani to be very… Found Gulu N Karamchandani to be very dishonest and i can evidence that they tried to lie - would not deal with this person

WORST CUSTOMER SERVICE EVER From my amazon review - For HRB's 2023 Tax Software "Deluxe" (What a joke - as in BAD) Federal & State which I cut and pasted for the H&R "Customer Survey" they sent to me today by e-mail: Submitted my return at 4 PM EST 4/15/2024. Was rejected at 5:30 PM. No big deal....right. Called "Customer Support/Help" (in quotation marks for a reason, as in SARCASM) at 9 PM and got a recording, "No one is available to help you. CALL BACK IN TWO HOURS." Huh? - As in 11 PM EST. Called again at 10 PM and selected the "Call Me Back" option. Waited until 11:30 PM - 30 minutes before the IRS Cutoff - and waited for 30 minutes until "Yka" called me at 12 AM ON THE DOT - GREAT, NOW I AM LATE - and she condescendingly admonished me for, apparently, being an idiot (FYI - I am NOT technically illiterate) - Gee, were the thousands of other "customers" whose returns did not get filed due to a "glitch" (again, POORLY WRITTEN SOFTWARE) ALSO morons? I don't think so. I then gave "Yka" a piece of my mind whereupon she hung up on me. I finally got it accepted by the IRS at 1:33 AM EST. LATE. I have worked in call centers and can tell you that ANYONE who talked to a client like that and then hung up on them WOULD HAVE BEEN FIRED ON THE SPOT AND THEN WALKED OUT OF THE BUILDING. I have seen it happen more than once. I did NOT use any profanity but I DID take offense to having to take "guff" - not the word I WANT to use - from someone who took TWO HOURS TO DELIVER AN INSULT AFTER THE DEADLINE HAD PASSED. I'll be GOING BACK TO TURBOTAX. AND I WANT MY MONEY BACK. BUYER BEWARE........YOU HAVE BEEN WARNED.

If there was less than 1 rating If there was less than 1 rating, in any case, the short story is that their customer service is not professional. In addition, when you ask to speak with a manager, no one is available, which wasted an hour of my life. They don't honor the price of the pre-order if they don't send instructions or updates if you pre-order.