Incompetent PA had updates that caused online software to fail in filling a state return without a tax pro. Three weeks later the tax pro is missing and a simple problem that would take less than an hour has become an unforgivable nightmare. Basically this company is no longer competent and is holding taxes hostage so they can make money.

WORST CUSTOMER SERVICE EVER From my amazon review - For HRB's 2023 Tax Software "Deluxe" (What a joke - as in BAD) Federal & State which I cut and pasted for the H&R "Customer Survey" they sent to me today by e-mail: Submitted my return at 4 PM EST 4/15/2024. Was rejected at 5:30 PM. No big deal....right. Called "Customer Support/Help" (in quotation marks for a reason, as in SARCASM) at 9 PM and got a recording, "No one is available to help you. CALL BACK IN TWO HOURS." Huh? - As in 11 PM EST. Called again at 10 PM and selected the "Call Me Back" option. Waited until 11:30 PM - 30 minutes before the IRS Cutoff - and waited for 30 minutes until "Yka" called me at 12 AM ON THE DOT - GREAT, NOW I AM LATE - and she condescendingly admonished me for, apparently, being an idiot (FYI - I am NOT technically illiterate) - Gee, were the thousands of other "customers" whose returns did not get filed due to a "glitch" (again, POORLY WRITTEN SOFTWARE) ALSO morons? I don't think so. I then gave "Yka" a piece of my mind whereupon she hung up on me. I finally got it accepted by the IRS at 1:33 AM EST. LATE. I have worked in call centers and can tell you that ANYONE who talked to a client like that and then hung up on them WOULD HAVE BEEN FIRED ON THE SPOT AND THEN WALKED OUT OF THE BUILDING. I have seen it happen more than once. I did NOT use any profanity but I DID take offense to having to take "guff" - not the word I WANT to use - from someone who took TWO HOURS TO DELIVER AN INSULT AFTER THE DEADLINE HAD PASSED. I'll be GOING BACK TO TURBOTAX. AND I WANT MY MONEY BACK. BUYER BEWARE........YOU HAVE BEEN WARNED.

Don’t bother making an appointment Don’t bother making an appointment. They sign you up for an appt and they either change the time without your consent or they make you wait behind walk-ins and late appointments. I did my taxes online with a representative and after he finished he said he couldn’t help me and I had to go to an office. It has been a huge fiasco getting into an office and getting help. And they don’t even know how to file the form I need. So it’s all for nothing. Ridiculous.

I have been using H&R block software… I have been using H&R block software for many years. I called customer service today because the software automatically include Form 8995 on the 1040 which has nothing to do with me. I don't have any business. I called several numbers as usual I got kicked around a few numbers and finally the person hang up. There is zero customer service from H&R Block

Unacceptable Unacceptable company. I submit everything well in advance so that I can finally be contacted at the last moment or everything has to be rushed. And finally, the platform is supposedly down on the last day forcing me to finally give my card number over the phone. Customer service is obviously absent in these cases. I use a company to avoid this kind of inconvenience. Scandalous, flee this company