Website and corporate management is awful. My tax preparer is great despite poor working conditions. My personal tax preparer for more than 20 years is fabulous. H&R Block Corp is incompetent. One of the worst websites I've ever dealt with. Called the local office I use for more than a decade. No answer though it was during business hours the greeting states. Invites me to leave a voice message and then there's no way to do it. It's 17 days til tax filing time. How is there no one there. My understanding is that receptionists in the Edgewater NJ office has been out during the week and no one is answering calls. After writing this called the 800 number for H&R Block corporate office. Chose "leave a message for my tax preparer." Transferred me to customer service told her and she kept insisting for me to make an appointment. Told her No, wanted to leave a message. The office wasn't answering or providing any way to leave a message. She laughed. Told her laughing about this is offensive. She hung up.

absolute garbage! the "premium" Federal and State tax prep software is anything but. for the second year in a row, I've run into huge glitches in the program, and getting any assistance from the company is a severe test of one's patience. at one time they were the gold standard in tax prep software, but after this year's debacles, I'll be putting my trust and my tax prep $$ elsewhere.

Charged for unecessary option I've been using HR Block since I started filing my own taxes. Tonight, when purchasing the software, I noticed that they automatically charge for an "extended download" feature that I did not select and that I do not lead. Just a warning to others that HR Block has adopted the sludge bull&$^% approach to making money. They are relying on the behavioral economics and human nature to trick people into paying for crap that they do not need. Naturally it is nonrefundable.

WORST CUSTOMER SERVICE EVER From my amazon review - For HRB's 2023 Tax Software "Deluxe" (What a joke - as in BAD) Federal & State which I cut and pasted for the H&R "Customer Survey" they sent to me today by e-mail: Submitted my return at 4 PM EST 4/15/2024. Was rejected at 5:30 PM. No big deal....right. Called "Customer Support/Help" (in quotation marks for a reason, as in SARCASM) at 9 PM and got a recording, "No one is available to help you. CALL BACK IN TWO HOURS." Huh? - As in 11 PM EST. Called again at 10 PM and selected the "Call Me Back" option. Waited until 11:30 PM - 30 minutes before the IRS Cutoff - and waited for 30 minutes until "Yka" called me at 12 AM ON THE DOT - GREAT, NOW I AM LATE - and she condescendingly admonished me for, apparently, being an idiot (FYI - I am NOT technically illiterate) - Gee, were the thousands of other "customers" whose returns did not get filed due to a "glitch" (again, POORLY WRITTEN SOFTWARE) ALSO morons? I don't think so. I then gave "Yka" a piece of my mind whereupon she hung up on me. I finally got it accepted by the IRS at 1:33 AM EST. LATE. I have worked in call centers and can tell you that ANYONE who talked to a client like that and then hung up on them WOULD HAVE BEEN FIRED ON THE SPOT AND THEN WALKED OUT OF THE BUILDING. I have seen it happen more than once. I did NOT use any profanity but I DID take offense to having to take "guff" - not the word I WANT to use - from someone who took TWO HOURS TO DELIVER AN INSULT AFTER THE DEADLINE HAD PASSED. I'll be GOING BACK TO TURBOTAX. AND I WANT MY MONEY BACK. BUYER BEWARE........YOU HAVE BEEN WARNED.

User hostile features from this company… User hostile features from this company is astounding. Difficult to get past security wasted hours this year. System aggressively logs me off. No useful features. My tax preparer is wondeful but he is surrounded by incompetents above him.