First time customer
GBI ordered my currency on Friday I ordered my currency on Friday. I wasn't expecting delivery until Tuesday. I was both surprised and pleased when it arrived on Monday morning before noon. Thanks for the great job! I will be ordering again!
Steven
GBThe order arrived quickly but short of correct amount The order arrived quickly and in a sealed FedEx packet. Only problem was the order was exactly 100 Euros short of the paid order. I asked if there was a reason for the shortage with a reply that I needed to send a photo of the Euros. I was already traveling by the time I received that response. I asked that they check their daily balances to see if they were that amount off from their balances So far no response. I’m sure it was just a miscount on their part but unless I get a positive response back I will not use the service again.
Michael
DEChanging money in the USA is more difficult than I thought The fact that it is very difficult to exchange foreign currency in the USA was new to me. I expected to be able to simply walk around and find easily a place just like in Bali, Cambodia or Thailand....eventually I was introduced to your business. The lady was very nice. She explained everything and we were in business swiftly. The only negative experience was the actual venue. It was very dirty and completely messy. Not sure if she just moved in or if she doesn't care. I didn't feel comfortable exchanging money with such surroundings. Since I had no real choice I accepted it. For America I thought the office could be in a better shape.
customer
GBEasy transaction with reasonable fees Easy transaction with reasonable fees. Money arrived right on time. Is your to deal with in my local bank.
customer Hillary
GBI called customer service about…Email of the shipping form I called customer service about problems with getting the shipping form. The woman I worked with was wonderful! She should get a raise! The issue was at my end with email. She helped me resolve the issue and stayed on the phone with me until I successfully printed the return postage form.