The order arrived quickly but short of correct amount The order arrived quickly and in a sealed FedEx packet. Only problem was the order was exactly 100 Euros short of the paid order. I asked if there was a reason for the shortage with a reply that I needed to send a photo of the Euros. I was already traveling by the time I received that response. I asked that they check their daily balances to see if they were that amount off from their balances So far no response. I’m sure it was just a miscount on their part but unless I get a positive response back I will not use the service again.

Very trustworthy and reliable Very trustworthy and reliable. I have used them many times and will continue to do so for my travel.

Understanding Kind Knowledgable Everyone was helpful and understanding that it was my first time placing an order. They walked me through it and it was simple once I knew how to do it.

Good experience Company did not communicate with me at all. No confirmation email. Waited three days for shipping confirmation after funds were deducted from our account. Had to call to get answers. Shipping/delivery company also requires a telephone call to remedy conflicting email updates.

I called customer service about…Email of the shipping form I called customer service about problems with getting the shipping form. The woman I worked with was wonderful! She should get a raise! The issue was at my end with email. She helped me resolve the issue and stayed on the phone with me until I successfully printed the return postage form.