Professional Bank5 Connect was very professional in every aspect of dealing with them. When I requested a check for my matured CD, the Express mailed it.

First of all First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a very pleasant start. The representative was very knowledgeable and answered my questions without hesitation. I am very pleased with Bank5 Connect, which is why I continued to roll-over my investment.

I should be able to transact by phone… I should be able to transact by phone not waste a phone call wait time only to be told to send an email

I gave Bank5 a high rating because I… I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers. I had the ability to go online and check on my accounts and investments. They consistently sent me updates about upcoming dates such as date of maturity for CD's, growth 'To Date' etc.

Setting up my account was not difficult... Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through the process, and was very prompt in responding when I needed direction in making the transfer of funds to my new account. Thanks again, Simone!