Professional Bank5 Connect was very professional in every aspect of dealing with them. When I requested a check for my matured CD, the Express mailed it.

Very short wait to connect with a human… Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to understand, knowledgeable and gave clear easy to follow directions.

Customer service! Customer service has been truly first class, super responsive. Thank you!

People were very helpful and knowledgeable. Fast responses The customer service people were very helpful. I used video chat, phone calls I believe, and online chat. All were quick and helpful. The process itself had some glitches. That is the reason I had to contact the customer help center. From there on things went fairly smoothly

Redeem CD Gave instructions to redeem CD a few days after term. Called in and advised CSR you terminate and gave reason that better rate available. Sent in secure message as instructed. Received message today call Connect 5. Wanted to know reason for termination. Second time advised better rates available. Finally received funds a week after initial request.