DM them on Twitter or Instagram After reading some reviews here on trustpilot, I saw people having great success with getting fast and easy customer service by messaging BankMobile on Twitter (X). I did just that and the admin named Mike helped me within 30 minutes! Thank you so much Mike from Twitter!!

Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.

Awesome Customer Support on Twitter Cathy was super helpful, clear, concise and quick with unlocking my account and helping me set up a new password! Recommend their Twitter support 100%!

Mike & Team 5 STARS Mike and the rest of the team were fantastic. I couldn’t remember my PIN number, they couldn’t reset that, which is okay but they reset my account about 5 different times and were so polite! They were timely, and definitely did their best. I wouldn’t recommend calling because I’m sure they’re incredibly busy in the call center, but I would try instagram or other social media. They aerie very fast.

quick easy and painless I was able to achieve my goal the agent was knowledgeable and conveyed the information concisely ty