Awesome Customer Support on Twitter Cathy was super helpful, clear, concise and quick with unlocking my account and helping me set up a new password! Recommend their Twitter support 100%!

Cathy! Cathy is amazing! She guided me throughout my process of fixing my account. I appreciated her patience and kindness. She is so amazing and will help you resolve any issues ASAP! I was full of anxiety due to difficulties with my account but Cathy’s amazing support helped me ease it with fixing my issues.

Mike & Team 5 STARS Mike and the rest of the team were fantastic. I couldn’t remember my PIN number, they couldn’t reset that, which is okay but they reset my account about 5 different times and were so polite! They were timely, and definitely did their best. I wouldn’t recommend calling because I’m sure they’re incredibly busy in the call center, but I would try instagram or other social media. They aerie very fast.

Ever since they locked us our our… Ever since they locked us our our account a week ago to fo maintenance money has been missing from my account. I call and no one can ever tell me where my money is. If yall notice we no longer have a 0 on the transfer tab. Which makes its hard to transfer money. My job deposited 1017.00 in my account. I was only able to transfer 999.00 into my savings because there is no 0 in the transfer tab. This should have left 18 dollars in my checking. Nope it's just went m.i.a. and they could not explain why. I never keep money in my checking I always transfer from my savings when making a transaction so its easy to keep track of my money. Today I had 1 dollars in my checking and transferred 14 dollars to make a payment to after pay. I transfer the money and my card was declined. I looked back in my account and the 14 dollars is not there. I transfer another 12 dollars and was able to make a payment but when calling bank mobile they feed me bs saying it went towards my pending transaction which is bs. Again I never keep money in my checking so all pending transactions are paid out right away. Those transaction were accepted and paid out prior to my 14 dollar transfer. That's 32 dollars no one knows where it went.

Turned into a better experience I recently moved and wanted to check my BankMobile account because I wasn't sure if I had to change the address on the site or if I could change it via my college's webpage. I accidentally locked myself out of my account and called their customer service line, and it did nothing for me I was on hold for a good 20ish minutes until I got hung up on for absolutely no reason. Edit: I saw that other people were getting help on Twitter which was much faster and more helpful. Thank you Cathy.