Ever since they locked us our our… Ever since they locked us our our account a week ago to fo maintenance money has been missing from my account. I call and no one can ever tell me where my money is. If yall notice we no longer have a 0 on the transfer tab. Which makes its hard to transfer money. My job deposited 1017.00 in my account. I was only able to transfer 999.00 into my savings because there is no 0 in the transfer tab. This should have left 18 dollars in my checking. Nope it's just went m.i.a. and they could not explain why. I never keep money in my checking I always transfer from my savings when making a transaction so its easy to keep track of my money. Today I had 1 dollars in my checking and transferred 14 dollars to make a payment to after pay. I transfer the money and my card was declined. I looked back in my account and the 14 dollars is not there. I transfer another 12 dollars and was able to make a payment but when calling bank mobile they feed me bs saying it went towards my pending transaction which is bs. Again I never keep money in my checking so all pending transactions are paid out right away. Those transaction were accepted and paid out prior to my 14 dollar transfer. That's 32 dollars no one knows where it went.

Issue Resolved Amicably The customer service was quick and responsive, and resolved my issue in no time at all. Very impressed and happy with this result.

Mike made sure to take time out of his… Mike made sure to take time out of his day to help me and make sure he got my problem solved! Even thought it was really late he reached out and got back to me so quickly

Bank Mobile is trash and customer… Bank Mobile is trash and customer service is trash. You can't download bank statements, wire transfer never works, can't transfer funds to my Navy federal bank, must wait 5 to 7 to get a personal check, they don't issue out checks, they don't have cashier checks. You can only get $400 out of the ATM, there is an limit on how much you can get a money order, never can speak with a supervisor, customer service just transfer you to one person to the next. This bank just sucks!!!!!!

Mike & Team 5 STARS Mike and the rest of the team were fantastic. I couldn’t remember my PIN number, they couldn’t reset that, which is okay but they reset my account about 5 different times and were so polite! They were timely, and definitely did their best. I wouldn’t recommend calling because I’m sure they’re incredibly busy in the call center, but I would try instagram or other social media. They aerie very fast.