Raymond Brock
GBThe Finance of America service has…really saved our lives! The Finance of America service has proved to be the most helpful program for our situation. The stress of health issues combined with financial stress was unbearable. The relief of this program will allow us to live our lives day to day without additional worry while meeting our needs. We now are able to get repairs and replacement fixtures as they come along instead of having to wonder how we would pay for them. The Finance of America team were awesome to us to complete the process. Sincerely, the Brock's.
Sandra
GBWorst Business Experience in all my 65… Worst Business Experience in all my 65 years! Rampant incompetence and disorganization! TOTAL LACK of CUSTOMER CONCERN. Loan Officer simply a messenger to try to smooth over all the misinformation. No Process or Procedures. Contacted them in Feb- they missed end of April, May close dates and did not fund until 6/3! Constant paper chase too often find Not Needed! Lots of Equity in my home✅ excellent credit (738)✅ verifiable income✅ 65✅ WORST NIGHTMARE BUSINESS TRANSACTION EVER!!!! At one point wanted two people to swear my deceased wife of Four years never was married to anyone else nor had kids!!!! (I couldn’t make this up!) then decided not necessary. Notary had to come out twice on regular papers because he missed a couple pages!!! Why you ask didn’t I go somewhere else? Because once you start this nightmare you are pretty much committed- you will have already sent them a forest or two of useless paper! Your appraisal and some other docs will expire and you will have to pay Again for these! ***AAG is now part of FINANCE OF AMERICA***** RUN!!!!!! AWFUL EXPERIENCE!!!
kenneth price
GBGood start - bad finish My salesperson was very attentive and responsive during the "sell" phase of the transaction. Communication became poor as we approached closing . At closing I was told about all the follow up I would get starting that same day . It was 10 days before I heard anything from anyone - - I was actually ghosted which was not a very secure feeling .
Therese
GBOur experience was Our experience was, by and large, quite positive. Our first loan officer was very enthusiastic and a bit too chatty, but she did a good job getting things started. She could have explained a few things better which might have saved us a little time in the process, but she left FAR and a new loan officer took over. He picked up the transaction in the middle and did a great job, allowing for timely closing before rate lock expiration. Overall FAR showed us a professional and efficient experience.
Twila
GBScott and Crystal and the entire team… Scott and Crystal and the entire team at FAR were amazing! From start to finish they made the process smooth, simple and easy, without question. I have taken out many home loans, however this was by all means the best lender I have ever worked with. I highly recommend them should you need or want a home loan without the hassle and frustration that usually comes with the home loan process. My expectations were met and exceeded!