Professional and Friendly I have visited WPCU branches for help, called in for help, and used their app. I receive consistent, helpful, and professional service with each interaction. Thank you for being my credit union!

Behind the times, inadequate training. This branch doesn’t even offer the ability to do wire transfers online like EVERY other bank. So I had to go in on a Friday to initiate the wire transfer in person like it’s 1980, and they failed to input the information I provided them correctly. Thanks Alex, now my wire transfer won’t arrive until Monday morning, and my Aunt Carol will have to hop around in pain with a broken leg because the money I sent for a scooter won’t arrive in time. You’re the best.

Patricia Taffs...THANK YOU! I am giving 5 stars for an experience with 1 person, Patricia Taffs! She was flawless in the work she did for our re-finance on our home. She made the experience easy for us and kept things simple and just took care of it. She was absolutely phenomenal and I feel I can not say enough about how great she was. Thank you Pat for everything!! I wish I could do more to express my gratitude. I hope by leaving this review, my appreciation is recognized. ❤️

I opened an account here two weeks ago… I’m going somewhere else I opened an account here two weeks ago and I have no access to my money, my accounts don’t show up online, and customer service doesn’t respond to questions. I received no routing numbers to set up direct deposits or order checks. I think my money is going to be finding a new home once I can get someone to track it down for me.

Ann Stewart Ann Stewart: Indirect LO - I’ve never heard from her, ever. I’ve called multiple times, left VMs and emails. Coming from Mountain America CU as an employee and member, extremely disappointed in her and management should talk to her directly about her customer service, or lack thereof. Every time I’ve called in, I got a lovely lady who answered all my questions, and Landon Kimber was so helpful in setting up my auto payments for our new truck loan. I would of given a 1 star because of Ann, but Landon and the other lady brought it up to 3.