Demetrius Cooper
GBBad for complex banking Grasshopper is really good for basic banking needs but the bank is unprepared for medium to large complex business needs. My account was frozen during a critical wire transfer. It took 2 days and 5 hours on the phone with customer support to complete. I will be closing my business account and going to a more established bank.
Andrew Fields
GBGreat bank that supports start-ups The team at Grasshopper is always really easy to work with. They're one of the few banks who care about start-ups and small businesses. Always a pleasure doing business with them.
Hans
GBGlad I made an account with Grasshopper Every time I call, the customer service representative Larry is always very courteous, knowledgeable and accommodating. He also gives me pertinent additional information that I didn't know I needed.
Alyx Perry
GBOnline documentation is terrible and… Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster. Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it. When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup. Your great phone support may have prevented me from opening an account elsewhere.
William Gay
GBWonderful Customer Service! Coming from a larger bank the customer service is outstanding! At my old bank, I was treated quite poorly and had bad interactions with customer service. They would not listen to me, made me jump through endless hoops, and never respected my time. As a small business owner this was super frustrating. Grasshopper has been the complete opposite. They listen to me, are prompt in their delivery and emails and have been nothing but a pleasure to work with.