Don't waste your time Don't waste your time: you'll be asked a million questions and be encouraged to do so by a positive introductory phone call - but that doesn't mean Grasshopper Bank will proceed to open your account. In my case, despite $75,000+ in idle balances and no debt , they decided they wouldn't. And then they refused to delete the confidential business information I provided. As I said, don't waste your time. Grasshopper? NOHOPER!!!

No one got back to me about why my… No one got back to me about why my application was denied. I opened an account with another bank.

Online documentation is terrible and… Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster. Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it. When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup. Your great phone support may have prevented me from opening an account elsewhere.

Amazing Perks + Good Customer Service They have a good customer service. They helped me log into my account when the app was being weird and I called them. What really makes the bank great in no particular order is: They don’t have foreign transaction fees on the debit card; They give you one percent back for using the debit card; If you have a certain amount of money in this bank account, they will give you up to 2.25% interest; they don’t make you jump through hoops like receiving deposits or spending money to collect your interest. This bank is solid in my book.

Carey Henry rocks! Grasshopper is a wonderful bank to work with for SBA Loans. I cannot recommend enough. I would especially like to bring attention to Carey Henry, Senior SBA Loan Closer. She has been nothing short of remarkable. Has truly gone above and beyond and a shining example of caring for the customer (us). Our seller has been somewhat frustrating during this process, and the deal has changed, dealing with the lease, but Carey has been instrumental to ensure this process was done in an efficient and timely manner. She even went above and beyond to ensure our seller was communicated with through the process. Cannot recommend Grasshopper and Carey enough!