Alyx Perry
GBOnline documentation is terrible and… Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster. Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it. When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup. Your great phone support may have prevented me from opening an account elsewhere.
Casey Phillips
GBGreat Experience My experience with grasshopper has been great. Everything works efficiently and I’ve loved being able to access my funds at any time. Going fully online seemed daunting at first but now I can’t imagine doing it any other way!
Julian
GBNo one got back to me about why my… No one got back to me about why my application was denied. I opened an account with another bank.
Nimit Desai
GBAbsolute trash Absolute trash. They allow you to apply, make it seem like you are approved in order to get you to fund the account, only to turn around and decline the application. At that point, they have your money in limbo, keep it for multiple weeks, and then return a portion of it and take some as a "processing fee". Complete scam.
Aaron Chambers
GBExcellent customer service for small business owners Grasshopper's phone based customer service is the best I've run across in years. Never an automated machine, always a person - and in my experience dealing with them so far, always a knowledgeable, helpful, and patient person at that.