Fraudulent and Awful - Avoid Mostly-online bank that has sign up offers but is notorious for locking funds and accounts when you attempt to withdraw. Check the other TrustPilot reviews for hundreds with the same experience. My account has been locked for weeks, and despite filing complaints with the Consumer Financial Protection Bureau, Better Business Bureau, and the state Comptroller and threatening legal action, they still have not even reviewed my case yet, as I am told by their awful customer support. Fraud of a bank and their actions are illegal - avoid! Also their mobile app sucks Edit: in response to Laurel Road's incorrect reply - this is not for my "safety". It is to clearly to prevent me from withdrawing my money. A "review" that takes multiple weeks with no responses is not a "review" - it either reeks of gross incompetence from the top down, or is a scam.

Saving Account LOCKED right after depositing money I'm surprised to learn that so many other customers had or are having the same experience as I did - I opened a High Yield Savings account, transferred money from my own bank, and bang, they LOCKED my account for more than 2 months! I couldn't use my own money to do anything! I had to send over forms and even had to find a notary to prove my identity. Also, I submitted a request to add my wife as a co-owner, we submitted all the paperwork, twice, and the application 'expired' TWICE. I don't even know how this business exist. Do your self a favor, STAY AWAY.

I had a great experience with them I had a great experience with them. I used a physician loan and they had a significantly better rate than I could get elsewhere. Their portal is straight forward to upload documents and my agent was always available to help and explain things. The only sticky thing was setting up auto-pay as it was a bit confusing between them and Key bank, which they fall under. A quick call to customer service cleared that up though.

Sign up process went smoothly Sign up process went smoothly. New accounts opened without problems. Signed up for online access. Set up direct deposits. Bonus paid out quickly. Great Experience when compared with some other banks.

Update from my last entry Update from my last entry. My account was unlocked and then locked again a few days later. Spent 30 mins on phone while being transferred around 5 times to find out Laurel Road was closing my account. Whatever, just send me a check. Before I could give a mailing address, I got hung up on. Ignore the 5% savings rate. They are banking terrorists and they will take your money hostage.