When Savings Acct Websites Go Out of Bounds for "Security" When the Savings website, named Milli Bank, showed how ridiculous they were, I couldn't believe that another one had been found, that I had joined, doing the same thing. This website being reviewed here, of LaurelRoad, I called and found out, sadly, that this is another site that requires ridiculous documents, before you can be their slave, and enter the site like before. "Papers Please" is what this is all about! So here's some advice...don't have anything happen to your phone, or to let there come a time, when you HAVE TO change your tel number, and ALSO be joined up with these few sites). I consider it a metaphor of trying to mix oil and water together, it won't work! lol...unless you work REALLY hard on it! What I wonder is why don't these Savings account websites, ask for this information at the beginning of a person first signing up?? But for all this crazy nonsense, I got to weed out a few Savings websites anyway. I was getting too many anyway. When the Milli Bank Saving acct website sent me a document, requiring me to hand over bank records, morgage forms, rent receits, phone records, utility bill, and copy of driving license (which if a copy of my license was all they needed, I would have been fine with that), then it's time to break off with that bank! When it comes to handing over personal documents, "Security" has overstepped it's bounds! So, one by one, I called all of my saving accounts, to see if I could get into all of my accounts to update my new telephone number (and to find out which of the rest of my Savings accounts, needed my first born child, I mean, all this documentation, JUST TO change a phone number. What gets me though (which I never recalled years ago, having this happen), is after signing in with your email and password, you have to complete one more step, before they let you in Ft Knox, and that is, they'll say they sent a code to your phone. And for me, having my old phone turned off (that's a whole nother story), that code that was sent, was no use to me. So either I have to send an email, or call (that was usually the only option), to get into my account again. I've transferred all my funds out of this site (laurel rood), and once that's complete, I can delete myself from that site. And I'm hoping, with this other site, Milli, after reading the "not so good" reviews on it, I'll be able to get my funds back from them. Everyone who is planning to join an online bank of some sort, ought to do, what I should of done. Look at the reviews on it, FIRST.

Their customer support is such a joke Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.

Good rates, horrible service Randomly locks your account for weeks on end every time you try to withdraw money (to accounts you have already verified). They were able to reverse it relatively quickly the first time when they requested documents for verification, but it's been locked again for upwards of two weeks and the person on the phone just says "there's no information we need at the moment, the fraud department is conducting a security review and your account will be locked for up to 30 days." They even sent me a letter saying I had "confirmed fraud on my account", which I hadn't. The interest rate is good, but it's for a fundamentally different product than advertised since you won't have easy access to your money. EDIT: The day after I posted this, they unlocked it. so I guess, if you want access to your money, just leave a 1-star review! EDIT 2: Just to be clear, they never requested any information from me to "ensure my identity" during this, instead they tried to get the review taken down by submitting a clarification request on this platform, which would have auto-deleted my review after 3 days. Hey at least whoever monitors these is doing more work than their fraud department... EDIT 3: they just sent me a letter saying they're closing my account. Do your sanity a favor and avoid Laurel Road

Fraudulent and Awful - Avoid Mostly-online bank that has sign up offers but is notorious for locking funds and accounts when you attempt to withdraw. Check the other TrustPilot reviews for hundreds with the same experience. My account has been locked for weeks, and despite filing complaints with the Consumer Financial Protection Bureau, Better Business Bureau, and the state Comptroller and threatening legal action, they still have not even reviewed my case yet, as I am told by their awful customer support. Fraud of a bank and their actions are illegal - avoid! Also their mobile app sucks Edit: in response to Laurel Road's incorrect reply - this is not for my "safety". It is to clearly to prevent me from withdrawing my money. A "review" that takes multiple weeks with no responses is not a "review" - it either reeks of gross incompetence from the top down, or is a scam.

Best high-yield savings in the market! My experience with Laurel Road has been phenomenal. I already had a loyalty checking account, and simply adding the high-yield savings account was simple, easy, and seamless. The high yield savings account is the top of the market, and the terms and conditions are really easy to understand. Simply connect your banks and move money in an instant.