Their customer support is such a joke Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.

my account has been suspended for weeks… my account has been suspended for weeks and i might not get access to my account( which has almost of my money i have) for up to 90 days all because of a minor issue that every other bank would have resolved in a few days

I have read lots of reviews of lauroad… I have read lots of reviews of lauroad road. Wondering why do customers account got locked out after they deposited their money in? Some people put all their money in this bank because of their attractive welcome bonus, then now they can not get their money back, what if they need the money urgently. You guys say it might take up to 30 business days to review before release the restricted account? What do you guys do before people open their their accounts? you guys don't need to review their application before they opened their accounts?Then after they deposit money in then say reviewing? in my experience, no bank would ever do that, and plus which bank will take up to 30 days to review an account?

Saving Account LOCKED right after depositing money I'm surprised to learn that so many other customers had or are having the same experience as I did - I opened a High Yield Savings account, transferred money from my own bank, and bang, they LOCKED my account for more than 2 months! I couldn't use my own money to do anything! I had to send over forms and even had to find a notary to prove my identity. Also, I submitted a request to add my wife as a co-owner, we submitted all the paperwork, twice, and the application 'expired' TWICE. I don't even know how this business exist. Do your self a favor, STAY AWAY.

When Savings Acct Websites Go Out of Bounds for "Security" When the Savings website, named Milli Bank, showed how ridiculous they were, I couldn't believe that another one had been found, that I had joined, doing the same thing. This website being reviewed here, of LaurelRoad, I called and found out, sadly, that this is another site that requires ridiculous documents, before you can be their slave, and enter the site like before. "Papers Please" is what this is all about! So here's some advice...don't have anything happen to your phone, or to let there come a time, when you HAVE TO change your tel number, and ALSO be joined up with these few sites). I consider it a metaphor of trying to mix oil and water together, it won't work! lol...unless you work REALLY hard on it! What I wonder is why don't these Savings account websites, ask for this information at the beginning of a person first signing up?? But for all this crazy nonsense, I got to weed out a few Savings websites anyway. I was getting too many anyway. When the Milli Bank Saving acct website sent me a document, requiring me to hand over bank records, morgage forms, rent receits, phone records, utility bill, and copy of driving license (which if a copy of my license was all they needed, I would have been fine with that), then it's time to break off with that bank! When it comes to handing over personal documents, "Security" has overstepped it's bounds! So, one by one, I called all of my saving accounts, to see if I could get into all of my accounts to update my new telephone number (and to find out which of the rest of my Savings accounts, needed my first born child, I mean, all this documentation, JUST TO change a phone number. What gets me though (which I never recalled years ago, having this happen), is after signing in with your email and password, you have to complete one more step, before they let you in Ft Knox, and that is, they'll say they sent a code to your phone. And for me, having my old phone turned off (that's a whole nother story), that code that was sent, was no use to me. So either I have to send an email, or call (that was usually the only option), to get into my account again. I've transferred all my funds out of this site (laurel rood), and once that's complete, I can delete myself from that site. And I'm hoping, with this other site, Milli, after reading the "not so good" reviews on it, I'll be able to get my funds back from them. Everyone who is planning to join an online bank of some sort, ought to do, what I should of done. Look at the reviews on it, FIRST.